Shipping policy
Shipping Policy
FREE SHIPPING
We offer free standard shipping on eligible Puppy Capsule orders.
WHERE WE SHIP
We ship to most countries and regions worldwide.
Shipping availability depends on the destination. If your country or region is available during checkout, we are currently able to ship there.
Certain destinations may occasionally be unavailable due to carrier restrictions, local regulations, or other logistical limitations.
PROCESSING TIME
Orders are typically processed within 1–3 business days.
Once your order has shipped, you'll receive a confirmation email containing your tracking information.
DELIVERY TIME
Most orders arrive within approximately 7–15 business days after the order is placed.
Delivery times are estimates and may vary depending on your destination, customs processing, local carriers, peak seasons, weather, or circumstances outside our control.
Remote destinations may require additional delivery time.
TRACKING
Tracking is provided with every order whenever available.
Tracking updates can occasionally pause while a package is moving between countries or carriers. This does not necessarily mean your package has stopped moving.
If your tracking has not updated for an extended period, contact us at support@puppycapsule.com and we'll be happy to help.
CUSTOMS, DUTIES & IMPORT FEES
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless these charges are specifically collected at checkout, they are not included in the product price and may be the responsibility of the customer.
WRONG SHIPPING ADDRESS
Please review your shipping information carefully before completing your order.
If you notice an error, contact us as soon as possible at support@puppycapsule.com.
We will do our best to update the address before fulfillment, but we cannot guarantee that changes can be made once an order has entered processing or has shipped.
LOST OR MISSING PACKAGES
If your tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with your local carrier.
If you're still unable to locate the package, contact us at support@puppycapsule.com and we'll help investigate the issue.
QUESTIONS
For shipping questions, contact us at:
support@puppycapsule.com